Refund Policy

Plans (Pro and Ultra)

Cancel any time from your account page (Manage billing). The plan stays active until the end of the month you already paid for, and nothing is charged after that.

First month: if Cut Express isn’t for you, ask within 14 days of your first payment and we refund it in full. After that we don’t refund the current month, except where the law requires it. If something went wrong (a double charge, a plan you didn’t mean to buy), email us within 14 days and we will sort it out.

Credit packs

Full refund within 14 days of buying if none of the pack’s credits were spent. A refund takes the pack’s credits back.

How to ask

Email support@cut.express from your account address, or use the Refund request subject in the contact form. Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

What happens to your videos

Nothing is deleted. After a refund or when a plan ends, you can still sign in, see your videos and download them; new renders, uploads and generated audio need a plan again.